Sygic Truck Navigation

Offline GPS navigation for trucks & RV with maps & routing for large vehicles

Trouble acquiring GPS position, GPS signal issues

Your device may lose GPS signal under any of the following conditions:

• The device is in a building, tunnel or at a location where signals from the GPS satellites are obstructed by buildings, trees, electric cables or other objects.
• Device system settings may be set incorrectly
• On a smartphone/tablet device location services are turned off
Product settings may be set incorrectly
• The assisted location data from mobile networks are overloaded

To resolve the issue please perform a the steps in the following order:

1. Force close/Clear data & Reset to defaults

Restart your device and go to Android settings > Apps > Sygic Truck > Force stop and clear data. Then launch Sygic Truck and go to Settings > Reset to defaults

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2. Reset A-GPS data

Please install the GPS Status app. Launch it and tap anywhere on the screen and then select the Tools icon > Manage A-GPS state > Reset.

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3. Full reinstall of Sygic Truck

In case issue persists afterwards, it is needed to perform the Full reinstall of Sygic Truck

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4. Consider hardware fault

You might want to consider contacting the seller or manufacturer of your mobile device for repair if the GPS Status & Toolbox app shows inaccurate signal as well

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Thank you for using our interactive guide, we're happy to hear the issue is now resolved. Have a nice day and safe travels with your Sygic!

If neither of the steps in this interactive guide helped in resolving the issue, please contact us with the following data attached in the ticket form:

  1. Screenshot from both the Sygic Truck where we can see the GPS signal is inaccurate.
  2. Screenshot from the GPS Status app with the results of GPS signal reception.

This data is essential for further support.

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