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My paid product is not working

Updated

Learn why Sygic paid products may not be working and what you can do to fix the most common issues.

 

First, make sure your paid product is activated

If your Premium, Premium+, or another paid Sygic service is not working, the most common reason is that it is not activated on your current device. In most cases, the issue can be resolved by activating the product in the app.

For detailed activation steps and available activation methods, see the How to activate article.

 

Please note

Premium lifetime licenses cannot be transferred between Android and iOS. A lifetime license purchased for Android works only on supported Android devices, and a lifetime license purchased for iOS works only on supported iOS devices.

Premium+ is the only paid product that can be used across both Android and iOS. It can be activated on both platforms when you use the same Sygic account. 

 

Paid product shows as active, but it still does not work

If your paid product appears as active in the app but still does not work as expected, the issue may be related to the app update, downloaded data, or another temporary app problem. In this case, we recommend following the basic troubleshooting steps. 

You can find the full troubleshooting guide in our troubleshooting article.

 

If it still doesn’t work, please contact Sygic Support and provide:

  • Receipt for the product that is not working 

  • Device model and OS version 

  • A screenshot from Sygic app → Menu → Settings → Information → About, with all details clearly visible 

 

FAQ (Frequently Asked Questions)

Why is my paid Sygic product not working?

You can activate your paid product by signing in to the Sygic app with the same account used for the purchase. Detailed activation steps and available activation methods are described in the How to activate article.

Can I use my Premium lifetime license on both Android and iPhone?

No. Premium lifetime licenses cannot be transferred between Android and iOS. A lifetime license purchased for Android works only on supported Android devices, and a lifetime license purchased for iOS works only on supported iOS devices.

Can Premium+ be used on both Android and iOS?

Yes. Premium+ is the only paid product that can be used across both Android and iOS, as long as it is activated with the same Sygic account. 

What if my paid product shows as active but still does not work?

If your paid product appears as active in the app but still does not work, the issue may be related to the app update, downloaded data, or another temporary app problem. In this case, follow the steps in the troubleshooting article.