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Basic troubleshooting steps to solve most app issues

Updated

Learn the basic troubleshooting steps that can help resolve the most common Sygic app issues on Android and iPhone.

 

If the Sygic app is not working properly, these basic steps often help resolve the issue. Even if you have already tried some of them, we recommend repeating them - sometimes the problem is fixed after another attempt, especially when reinstalling the app.

 

1. Force close the app

Start by closing the app completely and then opening it again.

On Android, go to Settings → Apps → Sygic → Force stop.
On iPhone or iPad, open the app switcher and swipe the Sygic app away.

This can help if the app is stuck or not responding properly.

2. Restart your device

Turn your phone or tablet off and on again.

A simple restart can clear temporary system issues and is often enough to fix problems with app performance.

3. Clear app cache (Android)

If you use Android, try clearing the app cache:

Settings → Apps (or Apps & notifications) → Sygic → Storage (or Storage & cache) → Clear cache

This may help if the app is slow or behaves unexpectedly.

4. Reset the app to default settings

If you can open the app, go to:

Sygic app Menu → Settings → Reset to defaults

Then close and reopen the app. This can help if the issue is caused by incorrect or corrupted app settings.

5. Check your SD card (Android)

If you have an SD card inserted in your device, try removing it temporarily.

If the app works correctly without it, the SD card may be causing the problem. In that case, you can:

  • try a different SD card

  • or format the current SD card after backing up your data

Faulty or damaged SD cards can sometimes affect how the app works.

6. Reinstall the app

If the issue continues, try reinstalling the app.

Please keep in mind that reinstalling may remove your personal data in the app, such as favorites and saved routes, unless you back them up first. Your licenses and subscriptions will not be affected. 

 

Important: Restart your device after uninstalling the app

Restarting your device before reinstalling the app can help everything start fresh and work more smoothly.

 

FAQ (Frequently Asked Questions)

Why should I force close the Sygic app?

Force closing the app can help resolve temporary issues and refresh the app before trying again.

Why does restarting my device help?

Restarting your device can clear temporary system issues and help the app run more smoothly.

How do I clear the Sygic app cache on Android?

Go to Settings → Apps (or Apps & notifications) → Sygic → Storage (or Storage & cache) → Clear cache.

Will clearing cache delete my personal data?

No, clearing cache does not remove your favorites, saved routes, or licenses.

What does Reset to defaults do in the Sygic app?

Reset to defaults restores the app’s settings to their original state and can help if the issue is caused by incorrect settings.

Why should I check my SD card?

A faulty or damaged SD card can affect how the app works. Removing it temporarily can help identify whether it is causing the issue.

Will reinstalling the app delete my data?

Yes, reinstalling the app may remove personal data such as favorites and saved routes unless you back them up first.

Will reinstalling the app affect my subscription or license?

No, reinstalling the app does not affect your licenses or subscriptions on the device.

Why should I restart my device after uninstalling the app?

Restarting your device before reinstalling the app helps everything start fresh and may prevent the same issue from happening again.

What should I do if the issue continues after all troubleshooting steps?

If the issue continues, please contact Sygic Support and include your device model, OS version, and a description of the issue.