Sounds (Voice instructions, warning sounds) are not working
Before you proceed, please make sure that the app and maps are up to date, find the Sygic GPS Navigation via the App Store or Google Play Store and Update it if possible. For the maps, you need to go to the app’s Menu → My Maps (iOS) or Manage maps (Android).
This article will help you incase you are experiencing issues with voice instructions, whether they are disturbing, missing, or in case you are not getting any sound notifications.
Please note that the voice instructions are a premium feature. You need to have an active Premium lifetime license, or a Premium+ subscription to work. If you see that you have only a Basic lifetime license in the app, voice instructions and sound notifications will not work. This is due to the fact that the Basic lifetime license is not a paid product, it represents the core application functionality, like search, routing, or map download for offline use.
To contact our support team, you need to complete the Yes-No questionare below.
Check the volume
Try adjusting volume with the volume adjustment buttons on the device, while the app is speaking an instruction.
On some Android devices, you need to manually change the volume for media via the additional menu option button that appears when you change the volume with the volume control buttons.
On iOS, you can go to the Sygic app Menu → Settings → Language & Voice → Set volume. The app will play a sample during which you need to use the volume buttons of your device to increase/decrease the volume.
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