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Search not working or doesn’t find what you need

Updated

Learn why Sygic search may not find addresses or locations and and how to resolve common causes.

If the search function in Sygic GPS Navigation is not working or cannot find an address, place, or coordinates, follow the steps below to identify the cause and resolve the issue quickly.
 

1. Check your search input

Even a small typo can cause search to fail. Make sure:

  • The address is entered correctly

  • There are no missing letters or extra spaces

  • GPS coordinates use the correct format and order (latitude/longitude) 

 

2. Make sure maps are downloaded

Sygic works with offline maps, so search results depend on the maps installed in your app. Check:

  • Menu → Offline Maps

  • Confirm the country/region is downloaded

  • Try browsing the map manually to verify visibility 

 

3. Update the app and maps

Outdated data can lead to missing or incorrect search results. Make sure:

 

4. When search doesn’t find a location

In some cases, the location you are searching for may not exist in the map data yet. This can happen if:

  • The address is new

  • A business or point of interest is missing

  • Map data is incomplete

In this situation, the issue is not with search itself, but with missing map data.

You can learn how to report map error in article Incorrect addresses, missing places or map errors 

 

5. Still not working? Contact support

If search still doesn’t work, prepare the following info before contacting support:

  • Exact search input (copy exactly what you typed)

  • Location you were trying to find

  • List of downloaded maps

  • Map version and App version (you will find this information in the Sygic app Menu → Settings → Information → About)

 

FAQ (Frequently Asked Questions)

Why can’t Sygic find an address?

This usually happens due to a typo, missing maps, or outdated data. It may also occur if the location is not included in map data.

Does Sygic search work offline?

Yes, search works offline but only within downloaded maps. If a country or region is not downloaded, results will not appear. 

What if the place I’m searching for doesn’t exist in Sygic?

It may be missing from map data. In that case, you can report it as a map error.

Why are GPS coordinates not working?

Incorrect formatting can prevent search from finding the location.  Check that:

  • Latitude and longitude are in correct order

  • Proper symbols and format are used

How can I improve search accuracy in Sygic?

  • Update the app and maps

  • Use precise and complete address input

  • Make sure the correct region map is downloaded