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Routing and navigation issues

Updated

Having trouble with route calculation or navigation in Sygic GPS Navigation? Learn what to check and what details to send us so we can investigate routing issues faster.

Sygic GPS Navigation may sometimes calculate an unexpected route, suggest an incorrect turn, fail to calculate a detour, or show a routing-related error.

These issues can be caused by route settings, vehicle profile settings, missing or outdated maps, or map data errors such as missing roads, or recent road network changes.

Before contacting us, please check the following:

  1. Update the app

    Make sure you are using the latest version of Sygic GPS Navigation. App updates can include bug fixes, performance improvements, and navigation-related improvements.

    You can update the app through the Google Play Store or Apple App Store.

    For detailed instructions, see: How to update Sygic GPS Navigation App

  2. Update your maps

    Make sure all maps needed for your route are downloaded and up to date, including maps between your start point, destination, and any waypoints.

    You can update your maps in: Menu → Offline maps

    For detailed instructions, see: How to update offline maps

  3. Check your route settings

    Your route may be affected by route planning settings or avoids, such as avoiding highways, toll roads, ferries, unpaved roads, or other road types.

    Please check your settings in: Menu → Settings → Route planning and Avoids

 

Information we need to investigate the issue

If the issue still happens after checking your maps and settings, please contact us and include the details below. 

  1. Start point and destination
    Enter them exactly as you used them in the app, or send GPS coordinates.

  2. Waypoints, if used
    If your route includes stops along the way, please include them too.

  3. Route settings screenshot
    Go to: Menu → Settings → Route planning and Avoids

  4. Downloaded maps screenshot
    Go to: Menu → Offline maps

  5. Vehicle profile screenshot
    Go to: Menu → Vehicle profile → [your active profile]

  6. Place where the issue happens
    Send the address, GPS coordinates, road name, or a map screenshot.

  7. Short description of what happened
    For example: wrong turn suggested, missing road, detour not calculated, road closure not recognized, or route much longer than expected.

  8. App and map information screenshot
    Go to: Menu → Settings → Information → About

Screenshots are very helpful and can make the investigation much faster.

Important Note

If all required maps are downloaded but the app still asks you to download a missing map, the issue may be caused by map data from different providers.

Sygic offline maps can be based on data from different providers, such as TomTom or OSM. Routes between multiple maps can only be calculated if the maps used for the route are from the same provider.

 

FAQ (Frequently Asked Questions)

Why does Sygic calculate a different route than I expected?

The route may be affected by your route settings, avoids, downloaded maps, vehicle profile, traffic information, or map data. Please check your settings and maps first, then send us the requested details if the issue continues.

Can routing issues be caused by map errors?

Yes. Some routing issues may be caused by map data errors, such as missing roads, incorrect road restrictions, outdated road closures, or recent changes in the road network.

Why is my truck or camper route different from a car route?

Vehicle profile settings can affect which roads are allowed. Restrictions such as vehicle size, weight, or road limitations may change the calculated route.

Do I need to send GPS coordinates?

GPS coordinates are not required, but they are very helpful. If you do not know them, you can send an address, nearby road name, landmark, or map screenshot.

Why does the app ask me to download a missing map if I already have all maps downloaded?

This can happen if the maps needed for your route are based on data from different providers. Sygic offline maps can use map data from providers such as TomTom or OSM, and routes between multiple maps can only be calculated if the maps used for the route come from the same provider.