Sygic app crashes, freezes, or won’t launch? Find possible causes such as outdated software or device issues and learn how to fix them.
In some cases, the issue may be related to the app itself. However, app crashes or launch problems can also be caused by external factors such as device performance, operating system limitations, insufficient storage, outdated software, or corrupted app data.
This article will help you rule out the most common external causes and guide you through basic troubleshooting steps. If the problem continues after completing these steps, our Support team will be able to investigate the issue further.
What to do if Sygic app crashes, freezes, or won’t launch
If your Sygic GPS Navigation app shuts down, freezes, stops responding, or does not launch, please follow the steps below.
Step 1: Check if your Sygic app is updated
Please make sure that your Sygic app is updated to the latest version.
App updates often include:
performance improvements
crash fixes
compatibility updates for the latest Android and iOS versions
stability improvements for GPS navigation and route calculation
To update the app, please follow the steps in our article How to update Sygic article
Step 2: Try Basic Troubleshooting
If updating the app does not resolve the issue, please continue with our basic troubleshooting steps.
These steps help rule out common external causes, such as device performance issues, low storage, outdated operating system, corrupted temporary data, or device settings affecting the app.
Please follow the instructions in the Basic troubleshooting steps article.
Step 3: Contact Sygic Support
If the app still crashes, freezes, shuts down, or does not launch after updating and basic troubleshooting, please contact Sygic Support.
To help us investigate the issue faster, please include the following information:
your device model
your operating system version
a screenshot from Sygic app → Menu → Settings → Information → About
the time and date when the crash happened
how often the issue occurs
For example: every launch, during navigation, when calculating a route, randomlystep-by-step instructions on how to reproduce the issue, if possible
The more details you provide, the easier it is for our Support team to identify the cause and suggest the right solution.
FAQ (Frequently Asked Questions)
Why does my Sygic app keep crashing or shutting down?
This may happen due to an outdated app, low storage, device settings, or temporary app data issues. Please update the app and try basic troubleshooting.
What should I do if Sygic freezes or stops responding?
Restart your device, check for app updates, and make sure you have enough free storage. Then follow the basic troubleshooting steps.
Why won’t the Sygic app launch on my phone?
The app may not launch because of outdated software, corrupted data, or a temporary device issue. Updating the app often helps.
Can updating the app fix crashes or freezing?
Yes. Updates often include crash fixes, performance improvements, and compatibility improvements for Android and iOS.
What information should I send to Sygic Support?
Send your device model, OS version, screenshot from Menu → Settings → Information → About, crash time and date, crash frequency, and steps to reproduce the issue.
Why does Sygic crash only sometimes?
Occasional crashes may be caused by low memory, background apps, device settings, or a specific action in the app. Note when it happens before contacting Support.