Cannot install the app

Restart the device

Please turn the device OFF and ON again. This so called "power-cycling" helps us counter various errors or problems.

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Check available storage space

Make sure you have enough free storage to download the app. We recommend to have at least 1 GB of the storage available prior to the app downloading.

Please, free up some storage space if you have less than 1 GB of storage free.

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Sign in to App Store

If a blue account button appears at the top of the App Store, you might not be signed in. Tap it and sign in with your Apple ID.

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Check your payment method

You might need to have a payment method on file, even if the app that you want to download is free. Check and update the payment method.

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Congratulations, you have successfully solved the issue! 👍

If none of the steps helped in resolving the issue, please submit a request with the following data so that we may assist you more effectively:

• Sygic app version available in the store
• OS version of the device
• Device model

Submit a request