Cannot install the app
The installation is always free for everyone. If you have a previously purchased license, download the app and activate the license directly in the app. The app can be downloaded from the App Store.
Under certain circumstances, it may happen that an error prevents the app from being installed. The interactive guide below will help you clear the most known issues:
Restart the device
Please turn the device OFF and ON again. This so called "power-cycling" helps us counter various errors or problems.
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Check available storage space
Make sure you have enough free storage to download the app. We recommend to have at least 1 GB of the storage available prior to the app downloading.
Please, free up some storage space if you have less than 1 GB of storage free.
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Sign in to App Store
If a blue account button appears at the top of the App Store, you might not be signed in. Tap it and sign in with your Apple ID.
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Check your payment method
You might need to have a payment method on file, even if the app that you want to download is free. Check and update the payment method.
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Congratulations, you have successfully solved the issue! 👍
If none of the steps helped in resolving the issue, please submit a request with the following data so that we may assist you more effectively:
- Sygic app version available in the store
- OS version of the device
- Device model