Traffic information in Sygic Truck & Caravan Navigation may not be displayed if your device is offline, Real-Time Traffic is not activated, the service is unavailable in your current location, or the app is unable to download traffic data due to data limit settings.
Check the sections below to identify the cause and resolve the issue.
Check your internet connection
Real-Time Traffic requires an active internet connection to download live traffic updates.
Make sure your device is connected to mobile data or Wi-Fi.
Open a website or another online service to verify that the connection is working.
If you recently restored connectivity, wait a few moments for traffic data to refresh.
Check whether Real-Time Traffic is activated
If Real-Time Traffic is purchased but not activated, traffic information will not be displayed.
Open Menu → Sygic Store → All your licenses.
Check whether Real-Time Traffic is listed as active.
If it is not active, follow the steps in the How to activate article.
Check availability in your country
Real-Time Traffic is not available in all countries and regions.
Verify that the service is available in your current location using the Real-Time Traffic product description.
If the service is not supported in your country, traffic information cannot be displayed.
Check the app data limit
A low data limit may prevent the app from downloading current traffic information.
Go to Menu → Settings → Connection.
Check the configured data limit.
Increase the limit or disable it completely.
Restart the app and check whether traffic information appears.