1. Force close the app
Start by closing the app completely and then opening it again.
On Android, go to Settings → Apps → Sygic → Force stop.
On iPhone or iPad, open the app switcher and swipe the Sygic app away.
This can help if the app is stuck or not responding properly.
2. Restart your device
Turn your phone or tablet off and on again.
A simple restart can clear temporary system issues and is often enough to fix problems with app performance.
3. Clear app cache (Android)
If you use Android, try clearing the app cache:
Settings → Apps (or Apps & notifications) → Sygic → Storage (or Storage & cache) → Clear cache
This may help if the app is slow or behaves unexpectedly.
4. Reset the app to default settings
If you can open the app, go to:
Sygic app Menu → Settings → Other settings → Reset to defaults
Then close and reopen the app. This can help if the issue is caused by incorrect or corrupted app settings.
5. Remove SD card (Android)
If you have an SD card inserted in your device, try removing it temporarily.
If the app works correctly without it, the SD card may be causing the problem. In that case, you can:
try a different SD card
or format the current SD card after backing up your data
Faulty or damaged SD cards can sometimes affect how the app works.
6. Reinstall the app
If the issue continues, try reinstalling the app.
Please keep in mind that reinstalling may remove your personal data in the app, such as favorites and saved routes. Your licenses will not be affected.
Important: Restart your device after uninstalling the app
Need more help?
To help us investigate the issue, please prepare:
- a clear and detailed description of the problem,
- the steps that lead to the issue,
- screenshots or a screen recording showing the issue,
- your device model,
- your operating system version,
- the app version,
- any error messages displayed in the app.
FAQ (Frequently Asked Questions)