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Basic troubleshooting steps to solve most app issues in Sygic Truck & Caravan Navigation

Updated

Learn the basic troubleshooting steps that can help resolve the most common Sygic Truck & Caravan Navigation app issues.

 

If the Sygic Truck & Caravan Navigation app is not working properly, these basic steps often help resolve the issue. Even if you have already tried some of them, we recommend repeating them - sometimes the problem is fixed after another attempt, especially when reinstalling the app.

 

1. Force close the app

Start by closing the app completely and then opening it again.

On Android, go to Settings → Apps → Sygic → Force stop.
On iPhone or iPad, open the app switcher and swipe the Sygic app away.

This can help if the app is stuck or not responding properly.

 

2. Restart your device

Turn your phone or tablet off and on again.

A simple restart can clear temporary system issues and is often enough to fix problems with app performance.

 

3. Clear app cache (Android)

If you use Android, try clearing the app cache:

Settings → Apps (or Apps & notifications) → Sygic → Storage (or Storage & cache) → Clear cache

This may help if the app is slow or behaves unexpectedly.

 

4. Reset the app to default settings

If you can open the app, go to:

Sygic app Menu → Settings → Other settings → Reset to defaults

Then close and reopen the app. This can help if the issue is caused by incorrect or corrupted app settings.

 

5. Check your SD card (Android)

If you have an SD card inserted in your device, try removing it temporarily.

If the app works correctly without it, the SD card may be causing the problem. In that case, you can:

  • try a different SD card

  • or format the current SD card after backing up your data

Faulty or damaged SD cards can sometimes affect how the app works.

 

6. Reinstall the app

If the issue continues, try reinstalling the app.

Please keep in mind that reinstalling may remove your personal data in the app, such as favorites and saved routes. Your licenses will not be affected. 

Important: Restart your device after uninstalling the app

Restarting your device before reinstalling the app can help everything start fresh and work more smoothly.

 

FAQ (Frequently Asked Questions)

Will clearing cache delete my data?

No, clearing cache does not remove your favorites, saved routes, or licenses.

What does reset to defaults do?

Reset to defaults restores the app’s settings to their original state and can help if the issue is caused by incorrect settings.

Will reinstalling the app delete my data?

Yes, reinstalling the app may remove personal data such as favorites and saved routes unless you back them up first.

Will reinstalling the app affect my license?

No, reinstalling the app does not affect your licenses on the device.

What should I do if the issue continues after all troubleshooting steps?

If the issue continues, please contact Sygic Support and include your device model, OS version, and a description of the issue.