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Sygic on Apple CarPlay not working

Updated

If Sygic GPS Navigation is not working with Apple CarPlay, does not appear on your car screen, disconnects, or does not start correctly, the issue is usually related to your phone settings, CarPlay connection, cable quality, or outdated software. 

This guide will help you troubleshoot the most common Apple CarPlay connection issues and get Sygic running on your car's display again.

Please note: All premium features for Sygic on Apple CarPlay are available only to eligible Premium+ subscribers or users who previously purchased a lifetime Premium license. You can check your active licenses in Menu → Sygic Store → All your licenses.

 

Sygic GPS Navigation looks different on Apple CarPlay

Please note that Sygic GPS Navigation looks and works differently on Apple CarPlay than on your phone. 

Some features available in the mobile app are limited or unavailable on the car screen due to Apple CarPlay safety restrictions. 

For the best experience, we recommend preparing your route on your phone before you start driving. Some actions may be limited while the vehicle is moving for safety reasons. 

 

Before you start

Make sure that:

  • Your iPhone supports Apple CarPlay.

  • Your vehicle supports Apple CarPlay.

  • Your device uses iOS 12 or higher.

  • You have the latest version of Sygic GPS Navigation installed.

  • Apple CarPlay is enabled on both your iPhone and vehicle infotainment system.

  • Siri is enabled on your iPhone.

  • Your phone is connected using a compatible USB cable or a supported wireless CarPlay connection. 

 

Apple CarPlay connection troubleshooting steps

1. Restart your iPhone

  • Turn your iPhone off and on again.

  • Try connecting to Apple CarPlay after the restart.

2. Reconnect to Apple CarPlay

  • Disconnect the cable from the infotainment system.

  • Connect your iPhone to the vehicle again using the USB port.

  • Wait for the Sygic icon to appear on the car screen.

  • Tap the Sygic icon and start navigation.

3. Check the cable and connection

  • Try using a different USB cable.

  • If you normally connect wirelessly, try connecting with a cable instead.

  • Make sure the cable supports data transfer.

4. Clean the connection ports

  • Clean the USB or Lightning port on your iPhone.

  • Clean the USB port in your vehicle.

5. Start Sygic before connecting

  • Open Sygic GPS Navigation on your iPhone.

  • Prepare your route.

  • When you are ready to navigate, connect to Apple CarPlay.

6. Check for updates

  • Update Sygic GPS Navigation to the latest version.

  • Update your iPhone to the latest available iOS version.

  • Reconnect and test Apple CarPlay again.

7. Reinstall Sygic GPS Navigation

  • Remove the Sygic app from your iPhone.

  • Download and install the latest version from the App Store.

  • Sign in and restore your purchases if necessary.

Need more help?

If the problem persists, please contact support and include:

  • A short video of the issue.

  • Your iPhone model and iOS version.

  • Sygic GPS Navigation app version.

  • Car make and model.

  • Whether you use a cable or wireless connection.

  • Which troubleshooting steps you already tried.

  • Screenshot from Menu → Settings → Information → About.

FAQ (Frequently Asked Questions)

How to best use Sygic GPS Navigation via CarPlay?

For the best experience, open Sygic GPS Navigation on your phone first, prepare your route, and then connect your phone via Apple CarPlay.

Why are some features missing on CarPlay?

Some features are limited on CarPlay because the car screen version is designed to reduce distractions while driving. You can access more settings and features directly in the phone app.

My current speed and/or current position is not updating via CarPlay?

Some features are limited on CarPlay because the car screen version is designed to reduce distractions while driving. You can access more settings and features directly in the phone app.

When using CarPlay, the GPS signal may not update if the app is launched at the wrong time. The issue typically occurs when:

  • You connect your iPhone/ iPad to CarPlay first

  • Then open Sygic while already connected

  • The app has not yet acquired your GPS position

In this case, Sygic cannot properly sync your current speed or location. Follow this proven workaround:

1. Open Sygic Before Connecting to CarPlay

Launch the Sygic app directly on your iPhone/ iPad.

2. Wait for GPS Signal

Ensure the app fully detects your location:

  • In Sygic GPS Navigation, the arrow turns blue

  • In Sygic GPS Truck & Caravan Navigation, the arrow turns orange

This means your GPS is active and working.

3. Connect to CarPlay

Only after GPS is detected:

  • Connect your iPhone/ iPad to your car

  • Start using CarPlay normally

This ensures the app continues updating speed and position correctly.