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Sygic on Android Auto is not working

Updated

If Sygic GPS Navigation is not working with Android Auto, does not appear on your car screen, disconnects, or does not start correctly, the issue is usually related to your phone settings, car infotainment settings, USB connection, or outdated apps.

This guide will help you troubleshoot the most common Android Auto connection issues and get Sygic running on your car’s display again.

Please note: All premium features for Sygic on Android Auto are available only to eligible Premium+ subscribers or users who previously purchased a lifetime Premium license. You can check your active licenses in Menu → Sygic Store → All your licenses.

 

Sygic GPS Navigation looks different on Android Auto

Please note that Sygic GPS Navigation looks and works differently on Android Auto than on your phone.

Some features available in the mobile app are limited or unavailable on the car screen, including certain app settings, extended favorites lists, and selected add-on features. This is due to security restriction of the Android Auto platform. 

For the best experience, we recommend preparing your route on your phone before you start driving. Some actions may be limited while the vehicle is moving for safety reasons.

 

Before you start

Make sure that:

  • Your phone supports Android Auto.

  • Your vehicle supports Android Auto.

  • Your smartphone uses Android 6.0 or higher.

  • You have the latest version of Sygic GPS Navigation installed.

  • Android Auto is enabled on both your phone and car system.

  • Your phone is connected using a compatible USB cable or a supported wireless Android Auto connection.

 

Android Auto connection troubleshooting steps

  1. Check Android Auto settings

    • Make sure Android Auto is enabled on your phone.

    • In your car system, check Phone pairing, Apps, Screen mirroring, or Android Auto settings.

  2. Reconnect your phone

    • Disconnect your phone from the car.

    • Connect it again using the car’s USB port.

    • Open Sygic GPS Navigation on the car screen.

  3. Check the cable and USB ports

    • Use a different USB cable.

    • Use a cable that supports data transfer.

    • Clean the USB ports on your phone and in the car.

    • If you use wireless Android Auto, try connecting with a cable.

  4. Start Sygic before connecting

    • Open Sygic GPS Navigation on your phone.

    • Prepare your route.

    • Then connect to Android Auto.

  5. Restart and update

    • Restart your phone.

    • Update Android Auto in the Google Play Store.

    • If needed, reinstall Android Auto and Sygic GPS Navigation.

 

Need more help?

If the problem persists, please contact support and include:

  • A short video of the issue, if possible.

  • Your phone model and Android version.

  • Sygic GPS Navigation app and Android Auto version.

  • Car make and model.

  • Whether you use cable or wireless connection.

  • Which troubleshooting steps you already tried.

  • Screenshot from the Sygic app Menu → Settings → Information → About. 

 

FAQ (Frequently Asked Questions)

Why is Sygic GPS Navigation not showing in Android Auto?

Sygic GPS Navigation may not appear in Android Auto if Android Auto is not enabled on your phone or in your car system, if the USB cable does not support data transfer, or if the app needs to be updated.

How to best use Sygic GPS Navigation via Android Auto?

For the best experience, open Sygic GPS Navigation on your phone first, prepare your route, and then connect your phone to Android Auto.

Can I use Sygic GPS Navigation with wireless Android Auto?

Yes, if your phone and vehicle support wireless Android Auto. If the connection does not work correctly, try connecting your phone with a USB cable.

What USB cable should I use for Android Auto?

Use a USB cable that supports data transfer, not only charging. If Android Auto does not start or disconnects often, try a different cable.

Why are some features missing on Android Auto?

Some features are limited on Android Auto because the car screen version is designed to reduce distractions while driving. You can access more settings and features directly in the phone app.

Speed is not changing in Android Auto. What should I do?

If your current speed is not updating correctly in Sygic GPS Navigation while using Android Auto, try changing the GPS location provider in the app.

Open Sygic GPS Navigation on your phone and go to Menu → Settings → Advanced settings → GPS location provider → select Custom. Then reconnect your phone to Android Auto and check if the speed updates correctly.

Navigation arrow is jumping or turning around in Android Auto. What should I do?

If the navigation arrow in Sygic GPS Navigation is jumping, turning around, or not moving smoothly on the map while using Android Auto, try changing the GPS location provider.

Open Sygic GPS Navigation on your phone and go to Menu → Settings → Advanced settings → GPS location provider → select Custom. This can help improve GPS behavior and make the navigation arrow move more smoothly during navigation.