If voice instructions, warning sounds, or sound notifications are not working in the Sygic GPS Navigation app, this article will help you check the most common causes.

Sound issues may appear in different ways. For example, voice instructions may be missing, too quiet, interrupted, delayed, or played through the wrong audio output.

Please follow the steps below.

Step 1: Check your license

You can check your license in the Sygic app:

• Android: Menu (☰) → Sygic Store → All your licenses

• iOS: Menu (☰) → Sygic Store → Restore/manage purchases

Step 2: Check the volume

Step 3: Check voice and sound settings in sygic

Try changing the voice used for navigation.

Go to:

• Android: Menu → Settings → Language & Sounds

• iOS: Menu → Settings → Language & Voice

If you are using a human voice, try switching to a computerized TTS voice.
If you are using a TTS voice, try switching to a human voice.

Please note that changing the voice may also affect warning sound notifications if customized warning sounds are linked to the selected voice.

Step 4: Check Notification Settings

If warning sounds are missing, check whether notifications are enabled in Sygic.

Go to: Menu → Settings → Notifications

Make sure the notification type you need is enabled and not muted.

This may include warnings such as speed limit alerts, speed camera warnings, or other sound notifications.

Step 5: Check Other Apps Running in the Background

If you use Sygic together with other audio apps, such as radio, music, podcasts, or media players, please check the sound settings of those apps as well.

Some apps may have their own volume controls, equalizers, or audio focus behavior. This can make music or radio sound very loud while navigation instructions are too quiet.

If possible, try closing other audio apps and test Sygic again.

Step 6: Check Bluetooth and Car Audio Settings

If your phone is connected to Bluetooth, sound may be played through your car, headset, speaker, or phone depending on your device settings.

Go to: Menu → Settings → Language & Sounds / Language & Voice 

Make sure the available Bluetooth options are enabled if you want Sygic to play sound through Bluetooth. Sygic may use either the Media Bluetooth channel, or HFP / Hands-free channel, similar to phone calls

Bluetooth sound behavior can differ depending on the phone, car system, headset, Android or iOS version, and supported Bluetooth profiles. Bluetooth uses different profiles for different audio purposes, such as high-quality media audio or hands-free call audio. 

If sound does not work correctly through Bluetooth, try the following:

• disconnect and reconnect Bluetooth

• check whether media audio is enabled for the paired device

• check whether phone call audio / hands-free audio is enabled

• restart your phone and car infotainment system

• test Sygic without Bluetooth

• test Sygic with another Bluetooth device, if possible

Please note that enabling Play over phone speaker may force the app to use the phone speaker only. This option is experimental and may not work reliably on every device.

Step 7: Contact Sygic Support

If voice instructions or warning sounds still do not work after completing the steps above, please contact Sygic Support by clicking Submit a Request.

To help us investigate the issue faster, please include screenshots of these settings:

• Sygic app → Menu → Settings → Information → About

• Android: Sygic app → Menu → Settings → Language & Sounds → Voice

• iOS: Sygic app → Menu → Settings → Language & Voice → Voice Instructions

• Sygic app → Menu → Settings → Notifications
  Please include screenshots from the detailed settings for each notification type that is not working.

Also let us know:

• your device model

• Android or iOS version

• whether you are using Bluetooth

• whether the issue happens with phone speaker, Bluetooth, or car audio

• whether other apps play sound correctly