Learn what to do if maps, Sygic Store, voices, or other online features are not loading in Sygic GPS Navigation. Follow these troubleshooting steps to identify and resolve the issue.

If maps, Sygic Store, voice downloads, or other online features are not loading in the Sygic app, there may be a temporary connection issue, a device-related problem, or interference from third-party software.

This guide will help you troubleshoot the most common causes before contacting our support team.

Update the app

Make sure you are using the latest version of Sygic GPS Navigation. App updates can include bug fixes, performance improvements, and navigation-related improvements.

You can update the app through the Google Play Store or Apple App Store.

For detailed instructions, see: How to update Sygic GPS Navigation App

Restart your device

A simple restart can often resolve temporary system or connectivity issues.

Turn your device off completely.
Turn it back on.
Open Sygic GPS Navigation and check whether the issue has been resolved.

This process, sometimes called a power cycle, can clear temporary errors affecting the app.

Reset the app to defaults

Resetting the app can resolve issues caused by incorrect settings or temporary app errors.

Open Sygic GPS Navigation.
Go to Menu → Settings.
Select Reset to defaults.
Close the app completely.
Launch the app again.

Check whether Maps, Sygic Store, voice downloads, or other online sections are now loading correctly.

Check your internet connection

Since map downloads, Sygic Store, and voice downloads require an active internet connection, verify that your device can connect to online services.

Verify internet access

Open a web browser and try loading a website. If websites are not loading, the issue is likely related to your network connection rather than the Sygic app.

Check security and network apps

Some applications may block access to Sygic services, including: Firewalls, antivirus software, ad blockers, VPN services, or network filtering applications.

Temporarily disable these services and check whether the issue persists.

Try another network

If possible, connect to a different Wi‑Fi network or use mobile data.

Testing another network can help determine whether the problem is related to your internet service provider or local network configuration.

Reinstall the app

If the issue continues, try reinstalling the app.

Please keep in mind that reinstalling may remove your personal data in the app, such as favorites and saved routes, unless you back them up first. Your licenses and subscriptions will not be affected.

Important

Restart your device after uninstalling the app.

Restarting your device before reinstalling the app can help everything start fresh and work more smoothly.

Still not working?

If none of the troubleshooting steps above resolve the problem, please submit a support request and include the following information:

Sygic app version
Device operating system version
Device model
Device code (available in Menu → Settings → Information → About)
Which part of the app is not loading (Maps, Sygic Store, voices, etc.)

Providing these details will help our support team investigate the issue more efficiently.

FAQ (Frequently Asked Questions)

This is usually caused by network connectivity issues, VPNs, firewalls, ad blockers, or temporary app-related problems. Follow the troubleshooting steps above to identify the cause.

Map downloads require a stable internet connection and access to Sygic online services. Check your connection, update the app, and try a different network.

No. Reinstalling the app does not affect your licenses or subscriptions.

Restarting clears temporary system files and processes that may interfere with a fresh installation.

Online services (Maps, Sygic Store) are not loading