Maps or Sygic Store doesn't load
Before you proceed, please make sure that the Sygic app is up to date. To update the app, please follow the steps from the How to update article. If it doesn’t help, proceed with the troubleshooting steps below.
Sometimes, the app may not load the online parts of the app, like Sygic Store, the section that allows you to download Maps, or the part of settings where you load voices. This can happen due to outside interference, but also due to a bug, or other reasons. This article helps us rule out those external factors and if the problem persists despite troubleshooting, you can contact our support team with details.
To contact our support team, you need to complete the Yes-No questionare below.
Reset to defaults
Please try Resetting the app to defaults through the app’s menu → Settings → “Reset to defaults” → turn the app OFF and ON again.
Check your connection
- Check if you have access to internet – if you can’t access a website in a browser, then it’s likely a network issue
- Check your firewall, antivirus, adblock, VPN or similar app if it is running. These could be blocking access to the internet
- try using a different network connection, ideally hosted by a different network service provider.
Reinstall the app
Please remove/delete app from the device and install it again by following the steps in our official user guide. Please make sure you open the links below in a new tab in your browser so you can proceed with troubleshooting after the reinstall if it doesn't help.
Restart your device.
Please turn the device OFF and ON again. This so called "power-cycling" helps us counter various errors or problems.
Congratulations, you have successfully solved the issue! 👍
If none of the steps helped in resolving the issue, click on submit a request with the following data, so that we may assist you more effectively:
- Sygic app version you are currently using
- OS version of the device
- Device code (you will find this information in the Sygic app Menu → Settings → Information → About).
- Device model
- Which part of Sygic are you having trouble accessing