My paid Premium features are not working
Before you proceed, please make sure that your Sygic Truck Navigation app is up to date. To update the app go to the App Store, find the application and update it.
The Premium features may stop working if you change your device or perform a factory reset. You need to reactivate your license in both cases.
You can check your active licenses by going to the Main Menu → Sygic Store → Restore/manage purchases. If you can see your licensed in there, then it's activated. If it is not active, proceed with the steps below.
Sygic store unavailable
If there is a connection issue present in the app, please follow the instructions from the article Maps aren't loading.
We are glad the issue's been resolved. Enjoy your Premium features.
Contact our support team
Please submit a request with the following data so that we may assist you more effectively (you can find this data in the app: Main Menu → Settings → Info → About):
- Device code
- Device model
- Previous device model if you have changed devices recently
Please note, our support team is obliged to require a receipt for your past purchase if they cannot find any purchase records under the email address you are contacting them from.