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Sygic Car Navigation

Navigation app for Android, iOS devices and Smartphone-to-dash connectivity

"Retry to connect" error message

If you are receiving an error message "Internet connection cannot be established...Retry to connect" in the Maps download section, or in Sygic Store, then the most common solution to resolve it is to follow these quick steps:

Go to Menu → Settings → Reset to defaults
Close the app and start it again.
This action will reset all your settings in the app to it's default values. It will not affect your personal data in the app - your favorites, routes, everything will remain intact as it was.

If you still cannot access these sections in the app, you may want to consider going through this quick troubleshooting guide:

1. Please turn your device off and on again.

As basic as it is, it is also the most effective method to rule out minor system errors.

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2. Check network connection .

Try using a browser and check if you can access the internet - if you can't, then it's likely a network issue, probably a simple router restart will help

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3. Check other apps

Also check for any firewall or antivirus app that could be blocking the download - try disabling or uninstalling any firewall or antivirus app. We do understand your concerns when using them, rest assured though that we are just doing this to troubleshoot erroneous behavior.

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4. Try different network connection

If you're connected to a WiFi network, try a different one, or a mobile network connection.

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If the problem persists after you've changed the network connection, please contact us with the following additional information:

Device model and OS version (all devices that have this issue)
Which part of the app is it not possible to access
The device code from the Sygic App → Menu → Settings → Information → About.
Anything else that you think would help us in identifying the issue

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Thank you for using our interactive guide, we're happy to hear the issue is now resolved. Have a nice day and safe travels with your Sygic!

If the problem persists after you've changed the network connection, please contact us with the following additional information:

Device model and OS version (all devices that have this issue)
Which part of the app is it not possible to access
The device code from the Sygic App → Menu → Settings → About.
Anything else that you think would help us in identifying the issue

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