Skip to main content

My account shows "No active subscription", but I purchased Truck Premium or Caravan Premium

Updated

After signing in to your Sygic account, you may see No active subscription on the main Account overview page. This does not necessarily indicate a problem with your purchase.

Truck Premium and Caravan Premium are licenses, not subscriptions. Because of this, they do not appear as active subscription on the Accounts overview.

To view your purchased licenses, open the Order history section, where Sygic web purchases and license information are displayed.

The Accounts page is not used to activate products in Sygic Truck & Caravan Navigation. It provides an overview of account information, active subscriptions, and selected purchase history, but it may not display all purchases associated with your account. The absence of a product on the Accounts page does not necessarily mean that the product is missing, inactive, or unavailable in the app.
 
If you made an in-app purchase through the Apple App Store or Google Play Store, the purchase is not displayed in your Sygic account. Instead, it is available in the purchase history of the Apple Account or Google Account used to complete the purchase.
 
 

FAQ (Frequently Asked Questions)

I cannot find my purchase in my account. What should I do?

First, make sure you are signed in with the correct Sygic account. If the purchase was made through Google Play Store or Apple App Store, it will not appear in Order history in Sygic account. If the purchase was made on the Sygic website and is still missing, contact Sygic Support.

Related to