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I don't see my purchase in my Sygic account

Updated

Can’t find your purchase in your Sygic Account? Learn why only web purchases appear there and where to find App Store or Google Play purchases.

If you can’t see your purchase after signing in to your Sygic Account, the reason usually depends on where the purchase was made and which account you are signed in to.

If you purchased a license or subscription through the Sygic web, it should appear in your Sygic account purchase history after you sign in to the same account used for the purchase.

If you purchased through the Apple App Store or Google Play Store, the purchase will not appear in your Sygic account. In that case, you need to check the purchase history of your Apple Account or Google Account instead.

 

Purchases made on the Sygic web

If you purchased directly through the Sygic web, your purchase should be visible in your Sygic account purchase history.

To see it, make sure you are signed in to the same Sygic account that was used during checkout.

You can sign in here: https://accounts.sygic.com/sign-in

 

Purchases made through Apple App Store or Google Play Store

If you purchased your license or subscription through the Apple App Store or Google Play Store, the purchase will not be listed in your Sygic Account.

In order to find these purchases, check the purchase history of the store account used during the purchase:

  • Apple App Store purchases → Apple account purchase history

  • Google Play Store purchases → Google account purchase history

 

You may be signed in to a different account

If your purchase was made on the Sygic web but you still cannot see it, you may be signed in to a different account than the one used during checkout.

This can happen if you used:

  • a different email address

  • another Sygic Account

  • a different sign-in method

In this case, the purchase will not appear because it is linked to a different account.

 

What to check

If you cannot find your purchase, make sure that:

  • you are signed in to the correct Sygic Account

  • you are using the same email address or sign-in method used during purchase

  • you are checking the correct purchase history based on where the purchase was made

 

FAQ (Frequently Asked Questions)

Why is my purchase not visible in my Sygic account?

Only purchases made directly through the Sygic web are shown in Sygic Account purchase history. Purchases made through Apple App Store or Google Play Store are listed in those store accounts instead.

Where can I see purchases made on the Sygic web?

You can view them in your Sygic account after signing in here: https://accounts.sygic.com/sign-in

What if I used a different email address or sign-in method?

Your purchase may be linked to a different account. Sign in using the same account details that were used when the purchase was made.

Why can’t I see my App Store or Google Play purchase in Sygic account?

Because those purchases are processed by Apple or Google, they are stored in your Apple Account or Google Account purchase history, not in your Sygic account.