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Account is not registered

Updated

If you see a message stating that your account is not registered, or that no account is associated with your email address, this usually relates to how your purchase was made or whether a Sygic account was created.

Below you will find the most common reasons and how to resolve them.

I did not create a Sygic account

Purchasing via the Apple App Store or Google Play Store does not automatically create a Sygic account.

If you try to reset your password or log in and see “account not registered,” it likely means you never created a Sygic account.

Create your account here:

https://accounts.sygic.com/sign-up

After registering, log into the app with your new credentials.

My purchase was made via Apple App Store or Google Play

Store purchases are tied to your store account:

  • Apple App Store → linked to your Apple ID
  • Google Play Store → linked to your Google account

To restore your purchase:

  1. Make sure you are logged into the correct Apple ID or Google account on your device.
  2. Install the app from the same store account used for the purchase.
  3. Open the app and log in (or create a Sygic account).

If you are logged into a different store account, the license will not restore.

I deleted my Sygic account

If you previously deleted your Sygic account, it cannot be restored.

Deleting an account with an active license or subscription may permanently remove access to paid services.

Possible solution:

  1. Create a new account using a different email address: Sign up here
  2. Log into the app with the new account.
  3. Contact support and provide your new account details so we can check whether your purchase can be linked.

Please note that restoration cannot be guaranteed and is reviewed individually.

I may be using the wrong email address

Please verify that:

  • You are entering the correct email address
  • There are no spelling mistakes
  • You are not confusing multiple email accounts

If unsure, check your purchase receipt to see which email was used.

I purchased via the Sygic e-shop

If you purchased directly from the Sygic e-shop, your license is linked to the Sygic account used during the purchase.

You must log in with that exact account to activate your license.

If you forgot your password, reset it here:

https://accounts.sygic.com/reset-password

Not Working? Let us know!

If the issue persists, please contact support and provide as much information as possible so we can assist you further.