Learn why Sygic offline maps may be missing or not downloadable after an update, and how to fix the issue quickly.
In some cases, you may notice that after a map update, a map for a specific country is missing or cannot be downloaded. This usually affects only one country map and appears randomly.
What is happening
This situation most commonly occurs after a map update. During the update process, map data may not be fully synchronized, which can result in:
A specific country map not appearing in the list
A downloaded map disappearing
A map being visible but not downloadable
An error when attempting to download a particular country
Please note that this is a technical issue related to the update process and not to your license or subscription.
How to fix it
The most effective solution is to reinstall the application.
Uninstall the app from your device.
Restart your device (recommended).
Reinstall the app from Google Play or the Apple App Store.
Download the required maps again.
Reinstalling the app ensures that all map files are freshly downloaded and correctly synchronized.
If you are using an Android device, please check the following:
1. Check for existing Sygic folder
In some cases, old or corrupted map files may prevent maps from appearing correctly.
Open your device’s File Manager.
Navigate to your internal storage.
Look for a folder named Sygic.
If the folder contains old map data and you have already uninstalled the app, delete the entire Sygic folder.
Reinstall the app and download the maps again.
2. SD card troubleshooting (if used)
If you are using an SD card for map storage:
Ensure the SD card is properly inserted and recognized by the device.
Check that the SD card is not set to read-only.
Verify that the SD card has sufficient free space.
Try switching map storage to internal memory (if available in app settings).
If issues persist, test the SD card in another device or consider formatting it (after backing up important data).
Corrupted or unstable SD cards are a common cause of map download or visibility issues.
Need more help?
If the issue persists after reinstalling, please contact our support team with details about the affected country map and your device information.
FAQ (Frequently Asked Questions)
Why is my map missing after an update?
In some cases, map data may not fully synchronize after an update. This can cause a specific country map to disappear or not appear in the list.
Why can’t I download a specific country map?
This may happen due to a temporary issue with map data synchronization after an update, or because of insufficient storage space or connection issues.
Did I lose my map because of my subscription?
No.
Missing or unavailable maps are not related to your license or subscription. They are usually caused by a technical issue during the update process.
What is the fastest way to fix a missing map?
The most effective solution is to reinstall the Sygic GPS Navigation app. This ensures all map files are downloaded again and properly synchronized.
Will reinstalling the app delete my data?
Reinstalling the app removes downloaded maps and local data. You will need to log in again and download your maps, so make sure you know your Sygic account details.
Can storage issues cause maps to be unavailable?
Yes.
Lack of free space or problems with your SD card (on Android) can prevent maps from appearing or being downloaded.