Password management is available only for Sygic accounts created with an email address and password.
If you use Google, Apple, or Facebook sign-in, you do not use a Sygic password. In this case, the Change Password and Reset Password options are not available, and your sign-in credentials are managed by the selected provider.
Change your password
If you know your current password, you can change it either in the app or on the Sygic account page.
- In the app, go to My Account / View Profile.
- On the Sygic account page, go to Account Overview → Account Settings.
Reset a forgotten password
If you forgot your Sygic account password, you can create a new one using the password recovery form.
- Open the password reset page or tap Forgot Password on the app sign-in screen.
- Enter your Sygic account email address and submit the form.
- Open the password reset email and follow the link to create a new password.
If you do not receive the email, check your Spam, Junk, Trash, and filtered folders (for example Promotions).
Once the password has been successfully changed, you can sign in to your Sygic account using your new credentials.
FAQ (Frequently Asked Questions)
I didn't receive the password reset email. What should I do?
First, check your Spam, Junk, Trash, and other inbox folders.
If the email still cannot be found, it may have been filtered before reaching your inbox. This can happen if:
your email account is managed by an organization (for example, a work or school email account),
your organization's email system blocks or filters automated emails,
you have custom email rules or filters configured on your mailbox.
In these cases, contact your email administrator or review your email filtering settings and request a new password reset email.
Why does the password reset page say that my email address is not recognized?
This message can appear for one of the following reasons:
the Sygic account associated with the email address was deleted,
you use Google, Apple, or Facebook sign-in and do not have a password-based Sygic account,
the email address was never registered as a Sygic account,
you purchased products through Google Play Store or Apple App Store without creating a Sygic account.
Make sure you enter the correct email address. If you use Google, Apple, or Facebook sign-in, continue using the same sign-in method instead of resetting a password.
The reset link doesn’t work. What should I do?
Request a new password reset email and use the most recent link. If the issue continues, contact support.
Can I change my password if I’m already signed in?
Yes. If you can access your account settings, you can change your password there. If you can’t sign in, use the reset process.
I purchased a product in the app, but my email address is not recognized.
Purchases made through Google Play Store or Apple App Store do not create a Sygic account. If you never registered a Sygic account, the password reset tool will not recognize your email address.