If you are unable to download maps in Sygic Truck & Caravan Navigation, follow the steps below to identify and resolve the most common causes.
Make sure you have enough free storage on your device
Map downloads require free storage space for both the map and temporary download files.
Delete unused files or apps if necessary, then try downloading the map again.
Check your internet connection
A stable internet connection is required to download maps.
Switch between Wi-Fi and mobile data.
Try a different internet connection, preferably from another provider.
Restart your router if you are using Wi-Fi.
Avoid slow or unstable networks.
If you are connected to a network managed by an administrator, such as a workplace network, its rules may block map downloads. Try using a different network.
Check 3rd party apps
Some apps or device settings may interfere with map downloads, including:
VPN services,
firewalls,
battery-saving features,
data-saving features,
content-filtering apps,
ad blockers.
Temporarily disable these services and make sure Sygic Truck & Caravan Navigation has unrestricted internet access. Then restart the app and try downloading the map again.
Reinstall the app
If the issue continues, try reinstalling the app.
Please keep in mind that reinstalling may remove your personal data in the app, such as favorites and saved routes. Your licenses will not be affected.
Important: Restart your device after uninstalling the app
Need more help?
If the issue continues after completing all the troubleshooting steps, contact Sygic Support using the Submit a request form.
Please prepare:
a clear description of the problem,
the name of the map you are trying to download,
screenshots or a screen recording showing the issue,
any error message displayed in the app,
your device model,
your operating system version,
your app version.