GPS Signal issues
Sometimes the app will display that it's trying to acquire your position. This usually doesn't take long, but you might experience difficulties given certain circumstances. Your device may not be able to locate you under any of the conditions below:
- The device is in a building, tunnel or at a location where signals from the GPS satellites are obstructed by other solid objects. Since GPS signals don't penetrate solid objects, it does take a while longer for the signal to reach you. Therefore, any troubleshooting of GPS-related issues needs to be done outside, under the clear sky without any buildings or such solid objects in the way.
- Device system settings may be set incorrectly.
- On a smartphone/tablet device the Location services are turned off.
- The assisted location data from mobile networks are overloaded, corrupt, or not updating. This issue in particular may cause the app to take longer when acquiring your position (which would otherwise be done immediately).
- You are standing still. While standing still, the location is represented by a certain circle representing the accuracy of your current position. When you start movin and the location services determine your direction, the system calculates a more accurate position based on this bearing (usually represented by speed, direction, and approximate location). This is why GPS is more accurate while on the move.
Below is a quick interactive guide to help you troubleshoot this kind of issue. Simply respond "Yes" or "No" whilst performing these various steps to properly troubleshoot it:
1. Please turn your device off and on again.
As basic as it is, it is also the most effective method to rule out minor system errors.
3. Reset to defaults
Please go to Menu → Settings and tap on Reset to defaults button at the bottom of the Menu. This will effectively reset all your settings in the app, but won't affect your data. Restart the app afterwards.
2. Turn on Location Services on your device
Make sure the Location services are enabled in your device for our application via iOS Settings app → Privacy → Location services. Our application needs to be enabled under these services as well.
4. Perform a hard reset on your iPhone
• On iPhone 4, 4S, 5, 5S, 6 or 6S: Hold the power and home buttons until you see the Apple logo.
• On iPhone 7/7+: Hold the power and volume down buttons until you see the Apple logo.
• On iPhone 8/8+/X or newer: Press the volume up button, press the volume down button and then press and hold the power button until you see the Apple logo.
(Note: this will not affect any of the applications or data on your phone)
6. Full app reinstall
It is also possible that all previous steps did not work and Sygic still can't locate you - in that case, as a last resort, please perform a full app reinstall as described below:
- Remove the Sygic app from your iOS device. Tap and hold on the icon of the Sygic app until it, and all the other app icons, start shaking
- If you are using iOS 13 or later, tap on Rearrange Apps
- Afterwards tap the "X" on the Sygic icon
- Press Delete to remove the app
- Install Sygic GPS Navigation again directly from the App Store
5. Consider hardware fault.
You might want to consider contacting the seller or manufacturer of your mobile device for repair if the GPS signal issues persist.
Thank you for using our interactive guide, we're happy to hear the issue is now resolved. Have a nice day and safe travels with your Sygic!
If the problem persists, please contact us with the following additional information:
-Device model and iOS version
-The Device code from the Sygic App → Menu → Settings → Info → About.
-Anything else that you think would help us in identifying the issue