Sygic GPS Navigation for iOS

Free app with option to buy Premium or Premium + Traffic licenses.

Voice issues

What if I am not able to turn on the voice instructions and I see a „crown“ symbol besides that option in the settings?
To activate the voice instructions you need to have a premium license active, since it is one of the premium feature available within the paid Premium and Premium+Traffic packages.

Voice instructions not working
If you face issues with the Voice instructions, please make sure your settings are set up properly. Below is a quick interactive guide to help you troubleshoot this kind of issue. Simply respond "Yes" or "No" whilst performing these various steps to properly troubleshoot it:

1. Check your device volume

Make sure your device volume for media/apps is audible. You can do that by pressing the volume up/down hardware button on your device.
If there is something else shown when adjusting the sound (Ringtone for instance), please go to your iPhone Settings app → Sounds & Haptics and under Ringer and Alerts, disable the option ‘Change with Buttons’.

Did this help you to solve your issue?

2. Check your Voice settings

Please go to the Sygic app's Menu → Settings → Sound and notification → Voice instructions, and make sure you have the Voice instructions enabled (they are enabled if the indicator beside the option is green).

Did this help you to solve your issue?

3. Check Quickmenu settings

Go to the quick menu by tapping on the three-dot button in the bottom right corner of the map. If there is Sounds button with an „X“ symbol, this means all the sounds are turned off. Please tap on the Sounds button to turn the sounds on.

Did this help you to solve your issue?

4. Reset to defaults

If neither of the previous steps helped, please go to Menu → Settings and tap on Reset to defaults button at the bottom of the Menu. This will effectively reset all your settings in the app, but won't affect your data.

Restart the app afterwards (On an iPhone X or later or an iPad with iOS 12, from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen. On an iPhone 8 or earlier, double-click the Home button to show your most recently used apps.

Then swipe the Sygic window up.

Did this help you to solve your issue?

Thank you for using our interactive guide, we're happy to hear the issue is now resolved. Have a nice day and safe travels with your Sygic!

If the problem persists, please contact us with the following additional information:

  • Device model and iOS version
  • The Device code from the Sygic App → Menu → Settings → Info → About.
  • Anything else that you think would help us in identifying the issue

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