Troubleshooting (missing Favorites, cannot restore, etc.)

My favourites keep dissapearing/I cannot save favourites/Home location etc.

This can happen if you are using the iCloud backup option in Sygic on 2 devices at the same time. iCloud back up and restore is mainly for restoring backup on new fresh installations of Sygic without any data. We do not recommend to use 2 or more devices simultaneously with this service. You may lose all your data. It is also possible that something went wrong during back up and restore with iCloud and a corrupted or blank file is overwriting your new favorites. Please, delete data from your iCloud. After this, you should be able to save new favorites/home/imported POIs etc.

I cannot back up and restore data between my devices using iCloud

Turn off back up and restore in Sygic Settings → Cloud service and delete all data on iCloud storage. Then enable back up and restore in the app settings.

I lost all my favorites

If you lost all your favorites and you cannot restore them from iCloud, we are sorry, but it seems your favorites are lost.