Troubleshooting (missing Favorites, cannot restore, etc.)
My favourites keep dissapearing/I cannot save favourites/Home location etc.
It is possible that something went wrong during back up and restore with Dropbox/iCloud and a corrupted or blank file is overwritting your new favorites. Please, delete data from your Dropbox/iCloud. After this, you should be able to save new favorites/home/imported POIs etc. If you have a lot of favorites/imported POIs/routes - it is better to save your files offline to local storage, as we cannot guarantee that this will not happen during internet communication with 3rd party cloud services.
I cannot back up and restore data between my devices using iCloud/Dropbox
Turn off back up and restore in Sygic settings > Cloud options and delete all data on iCloud/Dropbox storage. Then enable back up and restore in the app settings. We advise to use iFunbox to copy your files manually between devices as it is safer and should work flawlessly.
I lost all my favorites
If you lost all your favorites and you cannot restore them from Dropbox/iCloud, we are sorry, but it seems your favorites are lost. We advise to store data on your local storage (PC, notebook, external disk, etc) to prevent this.
Didn't you find a solution or answer?