icon

Sygic GPS Navigation for Android

Free app with option to buy Premium license.

The app is not connecting to servers

If you are receiving an error message that the Sygic GPS Navigation app cannot connect to servers in the Maps download section or in Sygic Store, then the most common solution to resolve it is to follow these quick steps:

  1. Go to Menu → Settings → Menu in the top right corner of the settings
  2. Select Reset to defaults
  3. Close the app and start it again.
  4. This action will reset all your settings in the app to it's default values. It will not affect your personal data in the app - your favorites, routes, everything will remain intact as it was.

If you still cannot access these sections in the app, you may want to consider going through this quick troubleshooting guide:

1. Please turn your device off and on again.

As basic as it is, it is also the most effective method to rule out minor system errors.

Did this help you to solve your issue?

2. Check network connection

Try using a browser and check if you can access the internet - if you can't, then it's likely a network issue, probably a simple router restart will help.

Did this help you to solve your issue?

3. Check other apps

Also check for any firewall or antivirus app that could be blocking the download - try disabling or uninstalling any firewall or antivirus app. We do understand your concerns when using them, rest assured though that we are just doing this to troubleshoot erroneous behavior.

Did this help you to solve your issue?

4. Try different network connection

If you're connected to a WiFi network, try a different one, or a mobile network connection.

Did this help you to solve your issue?

Thank you for using our interactive guide, we're happy to hear the issue is now resolved. Have a nice day and safe travels with your Sygic!

If the problem persists after you've changed the network connection, please contact us with the following additional information:

  • Device model and OS version (all devices that have this issue)
  • Which part of the app is it not possible to access
  • The device code from the Sygic App → Menu → Settings → Information → About.
  • Anything else that you think would help us in identifying the issue

Submit a request

Back to the section overview

Why is Sygic not launching, crashing, freezes

Route did not calculate due to an error message

Are you happy with Sygic GPS Navigation?

Share it please

Submit a request

If you did not find the answer to your question in our FAQ, user guide or video guides section, please contact us by filling in the details below. Our support staff will contact you back via email within 48 hours. Thank you.

You request has been sent! Our support staff will review it and contact you back within the next 48 hours. Thank you.