Sygic Car Navigation

Navigation app for Android, iOS devices and Smartphone-to-dash connectivity

Inaccurate signal for car navigation

Sometimes the app will display that GPS signal is inaccurate. This usually doesn't take long, but you might experience difficulties given certain circumstances. Your device may not be able to locate you under any of the conditions below:

  • The device is in a building, tunnel or at a location where signals from the GPS satellites are obstructed by other solid objects. Since GPS signals don't penetrate solid objects, it does take a while longer for the signal to reach you. Therefore, any troubleshooting of GPS-related issues needs to be done outside, under the clear sky without any buildings or such solid objects in the way.
  • If you turn off your location services in device settings. This setting needs to be enabled at all times when using a GPS Navigation app.
  • The assisted location data (A-GPS) from mobile networks are overloaded, corrupt, or not updating. This issue in particular may cause the app to take longer when acquiring your position (which would otherwise be done immediately).
  • You are standing still. While standing still, the location is represented by a certain circle representing the accuracy of your current position. When you start moving and the location services determine your direction, the system calculates a more accurate position based on this bearing (usually represented by speed, direction, and approximate location). This is why GPS is more accurate while on the move.

You'll find a set of effective means to troubleshoot this kind of issues in our interactive guide below:

1. Please turn your device off and on again.

As basic as it is, it is also the most effective method to rule out minor system errors.

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2. Force stop and clear cache.

Go to your device's Android settings > Apps > Sygic Car Navigaiton > Force stop, Then under Storage in the same section select Clear Cache.

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3. Reset to defaults

Please go to Menu → Settings → Reset to defaults. This will effectively reset all your settings in the app, but won't affect your data. Restart the app afterward.

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4. Measure GPS Signal reception strength

In the event none of the previous steps were helpful, we would recommend installing an app measuring GPS signal reception. For instance, you could download the GPS Status app which can help identify a potential Hardware fault.

  • You can measure the GPS signal reception strength (your position, bearing, amount of fixed satelites and more). The app should locate you just as quickly as Sygic can.
  • Please make sure you perform the GPS test outside, under the clear sky without any buildings or anything in the way.
  • If the app can't locate you either, then you can still try resetting the A-GPS cache. This can be done by tapping the screen once to display the top bar, then click the Menu button in the top left corner of the screen. From the Menu, select manage A-GPS state and then Reset.
  • Sygic should then be able to locate you just as quickly as the GPS Status app.

Did this help you to solve your issue?

Thank you for using our interactive guide, we're happy to hear the issue is now resolved. Have a nice day and safe travels with your Sygic!

please contact us with the following additional information:

Device model and OS version (all devices that have this issue)
The device code from the Sygic App → Menu → Settings → About.
Anything else that you think would help us in identifying the issue

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